Product Designer

resume

EDUCATION

Carnegie Mellon University
Master of Human-Computer Interaction | 2017
Core work in programming, design, user research, and HCI methods

Williams College
Bachelor of Arts, Studio Art | 2010
Cum Laude, high honors; Berkshire Art Association Fellowship; 
Digital Art specialization 

General Assembly
Product Management Certificate | 2015

EXPERIENCE

Senior Product Designer - User Experience, Favor Delivery
August 2017 - Present
Reporting directly to the Director of Product, I lead UX research and design. This includes crafting overall UX strategy, design research, usability tests, and surveys. Day-to-day, you can find me wireframing, prototyping, and testing designs across our suite of mobile and web applications. I work with engineers and product managers to envision, test, and implement new features for our products.

User Experience Designer & Project Lead, The Mentoring Partnership
January 2017 - August 2017
Led a design team of four. Developed a prototype for a platform to scale quality mentoring nationwide. Defined project strategy. Led design sprints and communications with client. Assisted with research (recruitment, contextual inquiry, interviews, synthesis), wireframing (in Sketch), and user tests. Prototyped and documented final design specifications for development.

UX Designer & UI Developer, The Global Learning Council
March 2017 - August 2017
Led redesign effort for the Global Learning Council’s website. Coordinated visual designers and communication with client. Created low- and medium-fidelity prototypes. Built final designs in WordPress using custom template.

CX Program Manager & Service Designer, Dropbox  
April 2015 - July 2016
Designed services and internal tools. Oversaw global support operations for Dropbox’s largest customer segment. Planned launches for Customer Experience team, monitored support metrics, and met with stakeholders from product, support, marketing, and engineering teams. Consistently managed several global projects at a time, coordinated A/B tests to discover desired outcomes in the customer support experience, and led project groups with diverse skill sets and priorities. 

Product Expert, Dropbox 
March 2014 - April 2015
Designed and oversaw launch of dropbox.com/support flow for Dropbox Business customers. Liaised with support, engineering, and product teams to ensure product bugs were filed and addressed, user feedback was considered, and launches went smoothly. Trained and mentored support agents and subject matter experts and analyzed customer interactions to inform quality assessments. 

 

AWARDS

CHI Student Design Competition
Second Prize | 2017

Dropbox Hack Week Award
2015 & 2016


EXPERTISE

Design
HTML & CSS, Journey Mapping, Design Patterns, Personas, Prototyping, Storyboarding, Sketching, Wireframing

Leadership
Coaching, Customer Service, Product Strategy & Development,  Project Management

Research
A/B Testing, Affinity Diagramming, Contextual Inquiry, Heuristic Review, Interviewing, Usability Testing, Surveys

Tools
After Effects, Balsamiq, Final Cut, Illustrator, InDesign, InVision, Keynote, OmniGraffle, Photoshop, Principle, Sketch, WordPress